Something Has Gone Wrong. Please Try Again Later. Connection Closed.

When trying to start an Office app, you might get this error. Here are some things you lot tin can effort to set the trouble. We've listed the most common solutions get-go, and then try them in order.

"Something went wrong" error when open Office app

Restart your device

Look a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Control Panel

How you go to the repair tool depends on your operating system. Choose your operating organisation from the drop-downward list beneath.

  1. Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Apps and Features on the popular-upward carte.

    Screenshot of start menu showing Apps and Features
  2. Select the Microsoft Office product you want to repair, and select Modify.

    Note:This will repair the entire Office suite even if it's only one application you want to repair such as Word or Excel. If you accept a standalone app installed, and then search for that application by name.

  3. Depending if your re-create of Function is Click-to-run or MSI-based install, you'll see the following options to go on with the repair. Follow the steps for your installation type.

    Click-to-run

    In the window How would you lot like to repair your Role Programs, select Online Repair > Repair to make sure everything gets stock-still. (The faster Quick Repair choice is also available, just it merely detects and then replaces corrupted files.)

    MSI-based

    In Change your installation, select Repair and then click Continue.

  4. Follow the instructions on the screen to consummate the repair.

  1. Right-click the Outset button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Command Panel from the popular-up menu.

    Options and commands list see after pressing Windows logo key + X
  2. From Category view, nether Programs, select Uninstall a program.

  3. Correct-click the Microsoft Office product you desire to repair, and from the driblet-down, select Change.

    Note:If y'all have a suite such as Microsoft 365 Family unit, Office Dwelling house & Student 2016, or Office Dwelling house and Pupil 2013, search for the suite proper noun, fifty-fifty if it's just a detail awarding you desire to repair such as Word or Excel. If y'all have a standalone application such as Word or Excel, search for the awarding name.

  4. Depending if your re-create of Office is Click-to-run or an MSI-based install, exercise the post-obit for your Office installation type:

    Click-to-Run installation type:

    In How would you like to repair your Part Programs, select Online Repair to make sure everything gets stock-still, and then select Repair. (The faster Quick Repair pick is as well bachelor, but it only detects and and so replaces corrupted files.)

    MSI-based installation type:

    In Alter your installation, select Repair and then click Continue.

  5. Follow the remaining instructions on the screen to consummate the repair.

  1. Click the Start button Windows 7 Start button > Control Console.

  2. From Category view, under Programs, select Uninstall a program.

  3. Click the Function production you lot desire to repair, and then click Modify.

    Note:If yous take a suite such as Microsoft 365 Family, Part Home & Pupil 2016, or Office Dwelling house and Student 2013, search for the suite name, even if it's merely a particular application you desire to repair such equally Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

  4. Depending if your copy of Function is Click-to-run or an MSI-based install, do the following for your Function installation type:

    Click-to-Run installation blazon:

    In How would you like to repair your Office Programs, select Online Repair to make certain everything gets fixed, and so select Repair. (The faster Quick Repair option is also available, merely it but detects and then replaces corrupted files.)

    MSI-based installation type:

    In Change your installation, select Repair then click Continue.

  5. Follow the remaining instructions on the screen to complete the repair.

Uninstall and reinstall Office

Uninstall Office using like shooting fish in a barrel fix

  1. Select the button below to download and install the Role uninstall support tool.

    Download

  2. Follow the steps beneath to download the uninstall support tool co-ordinate to your browser.

    Tip:The tool may have a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.

    Border or Chrome

    • In the lower-lower left corner correct-click SetupProd_OffScrub.exe > Open.

      Where to find and open the Support Assitant download file in a Chrome web browser

    Edge (older) or Cyberspace Explorer

    • At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in the Edge or Internet Explorer web browser

    Firefox

    • In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.

      Where to find and open the Support Assitant download file in a Chrome web browser
  3. Select the version y'all want to uninstall, and then select Side by side.

  4. Follow through the remaining screens and when prompted, restart your reckoner.

    After yous restart your reckoner, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.

  5. Select the steps for the version of Office you lot want to install or reinstall. Shut the uninstall tool.

    Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Role 2010 | Function 2007

Having problem installing Office? Use the offline installer

If you're still having problem installing Part using the steps in the install articles shown higher up, endeavour using the offline installer.

The Office offline installer may assist featherbed potential proxy, firewall, antivirus, or Cyberspace connection issues that might occur during an Office installation.

For steps to install an offline version of Function, see Apply the Office offline installer and select the correct tab for your version of Role.

Need more assistance?

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Source: https://support.microsoft.com/en-us/office/-something-went-wrong-error-when-you-try-to-start-an-office-app-4b4471dd-cf86-4a37-910d-35a01a6c7d17

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